Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order number or receipt) is required
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The return must be approved before the item is sent back
Items returned without prior authorization may not be accepted.
To initiate a return, please contact us at [support@tagridcare.com] and include your order number and reason for the return.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:
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Used or opened personal care products
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Items damaged due to misuse or improper handling
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Clearance or final sale items (if applicable)
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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The wrong item was shipped
Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive returned items without tracking.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
Once the issue is verified, we will work with you to resolve the problem and may offer:
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A replacement item, or
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A full refund to your original payment method
Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
We reserve the right to deny refunds for items that show signs of use, damage caused by the customer, or alterations.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may have already entered processing or a shipping label may have been generated, and cancellation cannot be guaranteed. In such cases, any applicable processing or shipping costs may be deducted from the refund.
Lost Packages
If a package is confirmed lost in transit by the carrier, we will work with the carrier to investigate.
Once the claim is resolved, we may offer a replacement or refund as appropriate.